Delivery Terms & Conditions

We aim to make ordering from Fairydoorz as simple and straightforward as possible.

Once your online transaction has been completed your order will be confirmed by email within 24 hours. Please allow 3-5 working days for UK delivery, in most instances it will be less.We aim to dispatch your goods within 7 working days from the receipt of your order, subject to stock availability and seasonal peaks, this can sometimes be 14 days at very busy periods. All goods are posted standard delivery through Royal Mail. International delivery can take up to 6 - 8 weeks or longer if the item is held in customs. If you have an item to be deliverd on a specific date please leave a comment while you are ordering on the checkout page.

If, for some reason your order cannot be met or delivered within the specified time, we will contact you by email to make either alternative arrangements or cancel the order.

If you have any questions or queries, or any specific delivery requirements (such as next day delivery service) please send us an email at info@fairydoorz.co.uk before placing your order and we will be happy to answer any delivery questions.

Important Customs & Duty info for customers outside of the EU:

Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We cannot calculate your import duty for you, you must contact your local customs office for current charges before you place your order to avoid any unexpected charges.

All standard shipping costs are calculated by items and territory:

 

All items UK - £3.50

Our overseas categories are split into:

Europe

USA, Canada

Australia & rest of the world

These are automatically charged accordingly, however, if you would like a quote on the exact postage per items required then please email us as below:

Please email us at info@fairydoorz.co.uk for prices for overseas postage, with details of the products you would like to order.

 

Once you have placed an order we will e-mail you a confirmation and then a delivery notification.

If you are unsure whether delivery restrictions apply to you, please email info@fairydoorz.co.uk and we will be happy to help.

 

Returns and Exchanges

We are happy to exchange or refund any purchases you are not happy with within 7 working days from receipt. If an item arrives damaged or not as ordered, please inform us within 24 hours of receipt to arrange a replacement or refund.  To return an item please complete our product returns form to notify us of the return. Once a returns form has been filled out we will communicate where to send the returns to. Please do not return anything to us without completing a product returns form as we will be unable to accept it.  All returns must be wrapped securely and sent via registered mail, keeping the receipt incase goods are lost or damaged in transit. We cannot accept liability for goods lost or damaged in transit. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.

We will refund all sums, with the exception of postage and packaging costs. Delivery/packaging costs and return postage will only be refunded if the item is faulty. Only items that are in their original packaging and re-saleable, unused condition will be refunded, others will be returned to the customer at their own cost.

All overseas orders will be refunded in Sterling. Fairydoorz cannot be held responsible for any fluxuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing an overseas order.